Dominion: Restoration Times Posted Tomorrow for All Without Power

August 30th, 2011 by Amber Lester

Dominion announced Tuesday afternoon that power has been restored to 66 percent of its customers who lost electric service because of Hurricane Irene.

As of 2 p.m., service had been returned to 800,000 of the 1.2 million customers who had lost power. The company said it’s on track with its estimate that 90 to 95 percent of Irene-affected customers will have power by Friday evening, and estimates 75 percent of customers will have power by Wednesday night. Nearly all of its customers will have power restored by the end of the day Saturday, Dominion said in a press release.

The company is posting restoration times for customers whose power should return today on its website. On Wednesday, new restoration times are expected to be available for all others still without power.

“Dominion has mobilized an army of dedicated employees, contractors, retirees and mutual assistance workers to restore power to our customers,” said Rodney Blevins, vice president for distribution operations for Dominion Virginia Power and Dominion North Carolina Power. “We understand that next to having their lights back on, what customers want most is information about when they will be back on. We are working hard to get the answers for them.”

Dominion has identified approximately 20,000 damage locations caused by Hurricane Irene and completed repairs at 7,700 of them thus far. A list of today’s work locations is available by clicking here.

Customers in areas where work is scheduled today can receive an estimated restoration time by calling 1-866-DOM-HELP (1-866-366-4357). Customers who do not receive a restoration time today when they call will learn their estimated time of restoration tomorrow. To see a video describing the restoration process, click here.

8 Responses to Dominion: Restoration Times Posted Tomorrow for All Without Power

  1. Anonymous

    August 31, 2011 at 1:02 am

    The power company list isn’t accurate at all.

  2. Anonymous

    August 31, 2011 at 3:05 am

    for 2 days… they have been saying… power would be restored on Tuesday between 5pm and 11pm… well its Tuesday at 11:07pm and it’s still very dark and very hot

  3. Anonymous

    August 31, 2011 at 12:16 pm

    I do not have a problem with the actual boots on ground response by Dominion. Though still without power as of Wednesday, I realize that the amount of damage is extensive.
    That said, Dominion’s PR is awful. It seems to be predicated on lying. The same restoration times are given no matter where you are located – be it Chesterfield or Williamsburg. If they do not know, they should just say so, rather than make something up.
    I see broken poles and lines down all over the place. Just say that restoration times cannot yet be determined. Quit lying and giving false hope.

  4. Anonymous

    August 31, 2011 at 1:02 pm

    Whether Dominion Power is lying or not. Quit the whining ….Everything could have been a lot worse. Our City, County,State workers and Utility Companies have been doing the best they can. Some have not been home to take care of their damage because they are taking care of us. So wh not say “hey , thanks for all the good work” A few more days with out power or cable won’t kill you. Take the time to recconnect with your family and friends. Get a hammer and help someone fix their property, But just stop the bashing! AMEN!

  5. Anonymous

    August 31, 2011 at 1:15 pm

    It sounds like Dominion is working very diligently. Lots of power is coming on around town. My power is still not on. However on Sunday they said my power would be on sometime between 5-11PM. On Monday they said it would be on between 5-11PM. On Tuesday restoration estimates were not availble. Yesterday they said power would be restored between 5-11PM. Today they say power will be restored between 12-6PM. Each day, until today, the list of work locations did not include my location. Like kbar said, why make stuff up. Just be honest and say you don’t know. Have the people updating accounts talk to the people in the field!

  6. Anonymous

    August 31, 2011 at 2:00 pm

    about 6 crews from Pike Power in NC sat at Andersons corner yesterday for over 3 hours. we asked someone why they weren’t working and they said they have not goten orders from VA Power. Thats not acceptable. I spoke to some of the guys from Pike and they said they were spending most of their time playing cards in their hotel and that their bosses in North Carolina told them that if they were not given any work today to head home. Thanks Va Dominion power.

  7. Anonymous

    August 31, 2011 at 2:11 pm

    It makes one wonder if Dominion was enhancing there bottom line by not doing the necessary maintenance ? Boots on the ground Well done !

  8. Anonymous

    August 31, 2011 at 7:42 pm

    Virginia Dominion should be working throughout the year to bury power lines instead of just spending money to fix all these downed aerial lines after a disaster. They would rather spend less money and have customers inconvenienced than spend money to prevent these long outages.

    I have only seen two power truck since the hurricane and they didn’t stop in my neighborhood. During Isabel I think they hired many more trucks.

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