All 74 DMV customer service centers were not be able to process driver’s licenses or ID cards on Monday, due to a statewide computer system problem.
The problem comes during what is traditionally one of the busiest weeks of one of the busiest months of the year for the DMV, according to a press release. The DMV is expecting a high volume of customers after the outage is restored.
The DMV is encouraging customers to renew licenses through its website and its automated telephone system, available at 1-888-337-4782. Customers who already possess PIN access codes to the DMV website will be able to update their records instantly, print temporary driver’s licenses valid for 30 days and receive the permanent license in the mail. Because of the computer system problems, license production might be delayed up to 15 days.
If a customer’s license or ID card expired between Aug. 25 and Aug. 30 and must renew in the DMV office, he or she will have to bring some proof of citizenship or government authorization, such as a birth certificate, passport or work visa. A list of acceptable documents is available here.
The computer outage might also affect the delivery of parking placards for disabled drivers in the mail. Disabled customers can still purchase parking placards from the DMV offices, however. The validity period of receipts for placards purchased during the outage will be extended until at least Sept. 16.
For updated information about the computer problems, check the DMV’s website here.